Shipping Policy

Effective Date: January 31, 2025

1. Introduction

At Vintage Wholesale Competition, we are committed to providing a seamless and efficient delivery process for all competition entries and digital products. This Shipping Policy outlines our shipping procedures, delivery times, and customer support options.

This policy complies with the Consumer Contracts (Information, Cancellation, and Additional Charges) Regulations 2013, which govern the delivery of digital goods and customer rights in the UK.

2. Delivery of Digital Products

All our products are digital competition tickets, which are delivered instantly via email upon successful purchase. There is no physical shipping involved, and no additional shipping charges apply.

How Digital Products Are Delivered:

  • After completing your purchase, you will receive a confirmation email with details of your competition entry.
  • Your competition ticket(s) will be sent to the email address provided at checkout.
  • If you do not receive your ticket within a few minutes, please check your spam/junk folder before contacting our support team.
  • If you still do not receive your competition entry, please reach out to hello@thriftcompetitions.com for assistance.

3. Free Delivery Policy

  • All competition tickets and digital products are delivered free of charge via email.
  • There are no shipping fees, and no limitations apply to free delivery.

4. International Availability & Restrictions

Our digital products are available for purchase only to UK residents.

  • If a non-UK resident purchases a competition ticket in error, their entry will be invalidated, and no refund will be provided.
  • It is the responsibility of the customer to ensure they meet all eligibility criteria before purchasing a ticket.

5. Handling Delays in Digital Delivery

If a competition ticket or confirmation email is not received immediately, customers should:

  1. Check their spam/junk folders.
  2. Ensure they entered the correct email address during checkout.
  3. Wait at least 15 minutes, as minor processing delays may occur.
  4. If the issue persists, contact our support team at hello@thriftcompetitions.com.

What Happens If Delivery Fails?

  • If an email is undeliverable due to an incorrect email address provided by the customer, no refund will be issued.
  • If our system logs confirm successful email delivery, the ticket is considered delivered, and no refunds or replacements will be provided.
  • If there is a technical issue on our end preventing delivery, we will work to resolve it promptly and ensure you receive your entry.

Backup Delivery Method

6. Chargeback & Non-Receipt Fraud Prevention

We track all digital deliveries through our system logs. If a customer falsely claims non-receipt of their competition ticket but our logs show successful delivery, we reserve the right to:

  • Permanently ban the customer from entering future competitions.
  • Pursue legal action for fraudulent claims.
  • Report chargeback abuse to the relevant authorities.

Dispute Resolution for Non-Receipt Claims

  • If you dispute non-receipt of a ticket, we will investigate via server logs and email tracking data before issuing a resolution.

7. Customer Rights Under UK Consumer Law

Under the Consumer Contracts (Information, Cancellation, and Additional Charges) Regulations 2013, digital products do not carry an automatic right to a refund unless they are faulty or misrepresented.

By purchasing a competition ticket, you acknowledge and agree that you:

  • Waive your statutory right to cancel under the 14-day cooling-off period, as you are receiving immediate access to a digital service.
  • Understand that competition tickets are non-refundable unless required by law.

8. Customer Support & Contact Information

For any questions related to our shipping and delivery processes, please contact us via:

Our support team will respond as soon as possible to assist with any delivery issues.

9. Changes to This Policy

We reserve the right to update this Shipping Policy at any time. Any changes will be posted on our website, and the latest version will apply to all future transactions.